Privacy Policy

Last updated: January 1, 2025

1. Introduction

Kalyab ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp food ordering service.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact information (phone number, delivery address)
  • Order history and preferences
  • Payment information (processed securely through third-party payment processors)
  • Communications with us through WhatsApp

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your food orders
  • Communicate with you about your orders
  • Improve our services and user experience
  • Send you promotional messages (with your consent)
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

  • Restaurants to fulfill your orders
  • Delivery partners to deliver your orders
  • Payment processors to process payments
  • Service providers who assist us in operating our platform

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of promotional communications
  • Withdraw consent where processing is based on consent

7. Cookies and Tracking

We may use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us through our contact page.